My payment isn't working, what do I do?

My payment isn't working, what do I do?

Something went wrong during checkout, and your payment didn't go through. Don't worry, you don't need to place the entire order again. In this article, you'll learn how to complete the payment, with or without an Ergowerken account.

With an Ergowerken account

Do you have an account? Then you can complete the payment yourself:

  1. Log in to your Ergowerken account.
  2. Go to My account > My orders.
  3. Click View next to the order.
  4. Click Pay now to complete the payment.

Without an account

Don't have an account? Please contact us. We'll send you a payment link within 24 hours so you can confirm your order without placing it again.

Reach us on weekdays between 09:00 and 18:00 via:

  • Phone: 076 2600 207
  • WhatsApp: 076 2600 207
  • Email: klantenservice@ergowerken.nl
  • Chat on ergowerken.nl

Other possible causes

Sometimes the problem is beyond our control. Common causes include:

  • Balance limit reached on iDEAL or debit card. Try a different payment method or contact your bank to increase your limit.
  • Internet connection lost during payment. Wait a moment and try again.
  • Banking app closed before payment was completed. Then confirm using the steps under "With an Ergowerken account" above.

Unsure where things went wrong? Give us a call and we'll figure it out together.

For an overview of all payment methods at Ergowerken, see the related help center article.

    • Related Articles

    • Which payment methods does Ergowerken accept?

      At Ergowerken, you can choose from 16 different payment methods, all without extra costs. Which method suits you best depends on where you live and whether you want to pay later. In this article, you'll see which options you have per group. For Dutch ...

    • How quickly is my payment processed?

      Processing time determines when your order enters shipment. At Ergowerken, virtually all payment methods are processed immediately. Only bank transfer takes a bit longer. In this article you can read the difference. Processed immediately As soon as ...

    • Payment by bank transfer at Ergowerken

      Bank transfer is a straightforward way to pay for your order. Good to know: it takes a bit longer before your product is on its way than with iDEAL or other direct methods. In this article you'll find out how it works and what that means for delivery ...

    • Are there additional costs associated with a payment method?

      No. All payment methods at Ergowerken are free. Whether you choose iDEAL, credit card, Klarna, bank transfer, or another option, you always pay exactly the amount of your order. Choose the method that works best for you, without worrying about costs. ...

    • My track & trace isn't working yet, what should I do?

      You've received a tracking number, but the page isn't showing any data yet. No need to worry – this is usually normal and resolves itself within a few hours. In this article, you'll find out why this happens and when you should take action. Why ...