What can and cannot I do during my viewing period?
A viewing period is not a free pass to use a product intensively for 90 days and then return it. In this article you'll find out what is intended and what you should avoid.
What is allowed
- Unpack carefully and inspect
- Connect and try briefly to assess
- Check whether it fits your workspace and way of working
- Keep the product in its original packaging if you're unsure
- Take a few days to adjust if it's an ergonomic product you'll use daily
What is not intended
- Use intensively for 90 days before returning
- Expose the product to wear and tear (stains, scratches, dents)
- Throw away the product packaging before you know if you want to keep it
- Lose parts or make the product incomplete
What if there are signs of use anyway?
A return with signs of use is still possible, but the refund will be lower. With signs of use we credit a maximum of 50% of the purchase price.
Why these rules?
We can no longer sell a product with signs of use as new. We need to check if it can find a good purpose elsewhere, and that costs time and money. By handling your purchase carefully during the viewing period, you keep the option open to return it in full.
This information applies to products within the 90-day viewing period from the Netherlands and Belgium.
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