At Ergowerken, we offer generous timeframes for returning your order. In this article, you'll see how much time you have and what happens after that period.
90-day inspection period
You have 90 days from the moment you've fully received your order to decide whether you want to keep the product. Is your order being delivered in multiple shipments? The inspection period only starts once everything has arrived. For seating furniture (office chairs, desk bikes, standing aids, saddle stools, and desks), a shorter inspection period of 30 days applies.
14 days after receiving the label
If you decide to return something, we'll arrange a return label for you. From the moment you receive the label, you have 14 days to send the package back. After 14 days, the label expires.
And after those 14 days?
Do you still have the product and are you still within the 90-day inspection period? We'll ask you to return the product at your own cost. We won't have a free label available for you anymore.
After 90 days
Once the inspection period has expired (90 days, or 30 days for seating furniture), returns are no longer possible.
Summary
| Timeframe |
From |
What |
| 90 days |
Complete order receipt |
Inspection period (30 for seating furniture) |
| 14 days |
Receipt of return label |
Time to send package back |
These timeframes apply for returns from the Netherlands and Belgium.
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