My order is delayed, what now?

My order is delayed, what now?

You expected your order today, but there's no package at the door. Or tracking hasn't updated for a few days. In this article, you'll find out what to do first and when to contact us.

First check track & trace

First, check the track & trace for the most up-to-date status of your order. It's possible that:

  • The delivery has been postponed by a day
  • The package has been left at a pickup point nearby
  • There's a time window for today that you hadn't seen yet

When should you contact us?

If you see no update for 2 business days in your track & trace, or the expected delivery date has passed, please get in touch:

  • Phone: 076 2600 207
  • WhatsApp: 076 2600 207
  • Email: klantenservice@ergowerken.nl
  • Chat on ergowerken.nl

We'll look into it right away for you.

Missing parcel investigation

With some carriers, there is a minimum waiting period of 5 business days before we can start an official missing parcel investigation. We'll keep you informed about the status and how we'll continue searching.

For other questions about shipping, see the related help center articles.

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