How do the warranty and returns service work at Ergowerken?

How do the warranty and returns service work at Ergowerken?

Is your product defective or not working as it should? At Ergowerken, we handle warranty returns quickly and without hassle. In this article, you'll see in outline how it works.

In short

  • Warranty starts the moment you receive the product
  • Warranty period varies by product: often 2 years, sometimes 1 year or even 10-15 years
  • Register via the return form, email, chat, phone, or your account
  • Response within 24 hours on business days with instructions
  • Prepaid return label by email, at our cost
  • Processing time from return: 2-4 business days NL, 2-5 business days BE

When do you use this service?

For defects and warranty claims, not for products you simply don't want to keep. For that, the 90-day return period applies.

The process

  1. You report the defect via one of the registration options.
  2. You receive a response within 24 hours on business days and a return label.
  3. You pack the product carefully and place the label on the box.
  4. You send the package back. The carrier can sometimes pick it up at your door.
  5. We assess the defect and decide together with you on repair or replacement.

Am I entitled to warranty?

The warranty period varies by product. We often provide 2 years of warranty, but on some products also 1 year or even 10 to 15 years. On the product page, you'll find the exact warranty period for your purchase under specifications. Wear parts, such as internal batteries, fall under adjusted warranty terms.

This information applies to warranty returns for products purchased from Ergowerken.

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