A warranty return goes through 8 steps with us. Below you can see what happens from the moment you report a defect until you have a repaired or replaced product in your hands.
Report your defect via:
You'll receive a response within 24 hours on business days.
Pack your product securely and check that it's complete. A wireless mouse? Don't forget the dongle. Place the product packaging in a larger box and fill it well so the product is well protected and arrives in good condition.
You'll receive your prepaid return label by email, along with clear instructions. Stick the label on the longest side of the box.
Take the package to a pickup point of the carrier within 14 days. Some carriers can also pick up the package at your door if they're in the area for a delivery anyway.
The package is in transit for approximately 1-2 business days. We usually receive packages in the afternoon.
We assess your product as quickly as possible. We check whether the defect is accurate and whether it's covered by the warranty.
Depending on the defect, we'll decide together on:
For products with parts we can replace separately, we sometimes send a replacement part instead of repairing the entire product.
Once the product is repaired or replaced, we'll send it back. Allow for a turnaround time from return of 2-4 business days for the Netherlands and 2-5 business days for Belgium.
This step-by-step plan applies to warranty returns within the warranty period.